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Hampton Inn & Suites Complaint - Disappointed
Complaint
AKRON, OHIO -- I booked the hotel on-line. Had looked for a pet friendly hotel. When we got to the hotel with our 6 lb poodle we were told they did not allow pets. Then the manager said there were acouple of hotels nearby that would take us and he would call to see if they had room. I waited then asked the lady at the desk if he had called. She said "oh he must have forgot'! So I left. It WAS COLD AND RAINING. DROVE FOR HOUR AND A HALF STOPPING AT HOTELS. fINALLY FOUND ONE. iT WAS NOT AT ALL NICE, BUT WHAT CHOICE DID WE HAVE?
Comments:
Posted by Skye on 2011-01-02:
When you made the reservation, did they say they were pet friendly? I just looked them up, and do not see where they are pet friendly. Sorry you had to go through that. We traveled a lot with our pets, and this site is very handy, for pet friendly places:
http://dogfriendly.com/
I know it's too late now, but I hope it helps in the future. I've even traveled with my bird, and she got to stay free, no extra charges.
http://dogfriendly.com/
I know it's too late now, but I hope it helps in the future. I've even traveled with my bird, and she got to stay free, no extra charges.
Posted by jktshff1 on 2011-01-02:
Did you book direct with the hotel or with a 3rd party?
Posted by trmn8r on 2011-01-02:
You say that you had looked for a pet friendly hotel - was this one advertised to be?
How long did you wait for the manager to call? It sounds like communication broke down - were they busy? If not, he should have been able to.
How long did you wait for the manager to call? It sounds like communication broke down - were they busy? If not, he should have been able to.
Posted by momsey on 2011-01-02:
When we travel with our dogs, I always make triple or quadruple sure that the hotel we're planning on staying at takes dogs. I don't want to end up in your situation.
Sounds like the manager offered to do you a favor and wasn't able to follow through on the favor.
Sounds like the manager offered to do you a favor and wasn't able to follow through on the favor.
Posted by momsey on 2011-01-02:
P.S. I just looked at the Hampton Inn website and doing a simple pet friendly hotel search in Ohio brings up only a Hilton in Akron, not a Hampton.
Posted by jktshff1 on 2011-01-02:
It is clearly stated on their (this particular hotel) website that pets are not allowed
http://hamptoninn.hilton.com/en/hp/hotels/index.jhtml?ctyhocn=CAKOHHX
Hotel Policies
Check-In: 3:00PM - Check-Out: 11:00AM
Parking:
Self Parking: 0.00
Pets: No Pets Allowed
http://hamptoninn.hilton.com/en/hp/hotels/index.jhtml?ctyhocn=CAKOHHX
Hotel Policies
Check-In: 3:00PM - Check-Out: 11:00AM
Parking:
Self Parking: 0.00
Pets: No Pets Allowed
Posted by bhskittykatt on 2011-01-03:
The site Skye referenced is an excellent source for pet-friendly hotels/motels.
Also, I strongly suggest you note on the reservation that you have a pet. Some places are pet-friendly, but only in certain rooms, so they need to know ahead of time that you have a pet to ensure you get an appropriate room.
Also, I strongly suggest you note on the reservation that you have a pet. Some places are pet-friendly, but only in certain rooms, so they need to know ahead of time that you have a pet to ensure you get an appropriate room.
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