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Payless car rental Complaint - Payless, NU, and EZ car rental in Toronto - car rental
Complaint
TORONTO, ON, CANADA -- It's the the WORST car rental I've ever experienced in my life.
The staff are rude. Their airport pickup is not guaranteed (only if they feel like it, or they may ask you to go figure out some other shuttle that goes to a hotel which is close to their location).
They over charge as much as they can (insurance is required, and only MasterCard insurance is not enough for them, so they charge you insurance).
for airport pick up they charge a fee in form of "their airport tax", that is separate than "airport fee and taxes".
Full size, mid size, compact car is exactly the same: Toyota Corolla or similar. It works if you're looking for mis size or compact car, but if you want a full size car, good luck getting it from them (even though you reserve for full size), and good luck fitting 5 adult and 2 suitcases in corolla!
I returned the car at 10AM (my drop off), they made me wait for the guy to get off the phone for 20MIN,20 min no kidding, and then there was an extra $17 charge for extra hour that I was late at 10:20.
NU, EZ car rental, and Payless have the same staff and location, and owned by the same borthers, based on what I found out.
The staff are rude. Their airport pickup is not guaranteed (only if they feel like it, or they may ask you to go figure out some other shuttle that goes to a hotel which is close to their location).
They over charge as much as they can (insurance is required, and only MasterCard insurance is not enough for them, so they charge you insurance).
for airport pick up they charge a fee in form of "their airport tax", that is separate than "airport fee and taxes".
Full size, mid size, compact car is exactly the same: Toyota Corolla or similar. It works if you're looking for mis size or compact car, but if you want a full size car, good luck getting it from them (even though you reserve for full size), and good luck fitting 5 adult and 2 suitcases in corolla!
I returned the car at 10AM (my drop off), they made me wait for the guy to get off the phone for 20MIN,20 min no kidding, and then there was an extra $17 charge for extra hour that I was late at 10:20.
NU, EZ car rental, and Payless have the same staff and location, and owned by the same borthers, based on what I found out.
Comments:
Posted by TLawlor on 2012-03-09:
I could not agree more with the comments above. I travel every week of the year for consulting and this was the worst car rental experience I think I have ever had. All the points above are true - horrendous customer service, poor pickup coordination - I had to take a cab back to the airport in order to make my flight. Basically the guy running the NU rental appears to run the shop from his cell phone - supposedly "away parking cars for 10-20 min." but really completely offsite for a few hours. The car size was a joke relative to the reservation classification. Basically, don't ever rent from these guys. You get less than the discount you pay for and more hassle.
Posted by new yorker on 2012-07-25:
Agree.
They deceive you by making you initial a place on a contract where you'd be agreeing to the insurance, even though you tell them that you didn't want insurance and later, charge you for the insurance. Bunch of despicable people there in Toronto. I have a lot more to say but NEVER EVER AGAIN from these horrendously operated car rental joint. It's not even a company. It seems like it's run by a mom and pop corner joint, operating out of a small room at Ramada hotel.
Their customer service, demeanor, professionalism is out the door. Don't expect to talk much sense with them. These people seem to be from India/Pakistan region where they have yet to learn the proper human respect, courtesy, professionalism and decency. These people just don't belong in a people service business. It was just not right. I was really surprised that I met these type of people through EXPEDIA who I trust and respect. I told EXPEDIA that they should not allow this company to be listed on Expedia because I didn't want other people to suffer the way I did. It was absolutely the worst car rental experience ever.
It is not the car rental companies like Dollar, Budget, Hertz, enterprise, national etc.
It is the bottom of bottom in car rental and should not exist in this business at all.
If they were nice, courteous, tried not to make extra buck by using devious tactics, maybe I might give them the benefit of the doubt despite their shortcomings but NO. These peole are just not nice people. They will never get repeat customers. It looked like they were suffering and desperate for dollars because of the way they conduct themselves. I told Expedia about them and I hope they don't exist anymore. These people should really choose a different type of business where customer interaction or service is not required.
They don't even have a shuttle or any signs at the airport, so you don't know where to go until you call.
They pick you up in a hatchback with other people squeezed in the back. The driver, became the front desk clerk once we got to the ramada hotel from the airport to get the car. Really pathetic operation.
They deceive you by making you initial a place on a contract where you'd be agreeing to the insurance, even though you tell them that you didn't want insurance and later, charge you for the insurance. Bunch of despicable people there in Toronto. I have a lot more to say but NEVER EVER AGAIN from these horrendously operated car rental joint. It's not even a company. It seems like it's run by a mom and pop corner joint, operating out of a small room at Ramada hotel.
Their customer service, demeanor, professionalism is out the door. Don't expect to talk much sense with them. These people seem to be from India/Pakistan region where they have yet to learn the proper human respect, courtesy, professionalism and decency. These people just don't belong in a people service business. It was just not right. I was really surprised that I met these type of people through EXPEDIA who I trust and respect. I told EXPEDIA that they should not allow this company to be listed on Expedia because I didn't want other people to suffer the way I did. It was absolutely the worst car rental experience ever.
It is not the car rental companies like Dollar, Budget, Hertz, enterprise, national etc.
It is the bottom of bottom in car rental and should not exist in this business at all.
If they were nice, courteous, tried not to make extra buck by using devious tactics, maybe I might give them the benefit of the doubt despite their shortcomings but NO. These peole are just not nice people. They will never get repeat customers. It looked like they were suffering and desperate for dollars because of the way they conduct themselves. I told Expedia about them and I hope they don't exist anymore. These people should really choose a different type of business where customer interaction or service is not required.
They don't even have a shuttle or any signs at the airport, so you don't know where to go until you call.
They pick you up in a hatchback with other people squeezed in the back. The driver, became the front desk clerk once we got to the ramada hotel from the airport to get the car. Really pathetic operation.
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