Payless car rental Complaint - Payless, NU, and EZ car rental in Toronto
TORONTO, ON, CANADA -- It's the the WORST car rental I've ever experienced in my life.
The staff are rude. Their airport pickup is not guaranteed (only if they feel like it, or they may ask you to go figure out some other shuttle that goes to a hotel which is close to their location).
They over charge as much as they can (insurance is required, and only MasterCard insurance is not enough for them, so they charge you insurance).
for airport pick up they charge a fee in form of "their airport tax", that is separate than "airport fee and taxes".
Full size, mid size, compact car is exactly the same: Toyota Corolla or similar. It works if you're looking for mis size or compact car, but if you want a full size car, good luck getting it from them (even though you reserve for full size), and good luck fitting 5 adult and 2 suitcases in corolla!
I returned the car at 10AM (my drop off), they made me wait for the guy to get off the phone for 20MIN,20 min no kidding, and then there was an extra $17 charge for extra hour that I was late at 10:20.
NU, EZ car rental, and Payless have the same staff and location, and owned by the same borthers, based on what I found out.