La-Z-Boy Incorporated Complaint - Bait & Switch: Beware all Veterans and residents of NM
ALBUQUERQUE, NM, NEW MEXICO -- Bait and Switch and attempted theft!!! BEWARE all Veterans and residents of NM: if your delivered furniture has no warranty tags attached to your furniture at the time of delivery, it is USED furniture, and is a showroom model that should have been heavily discounted and sold as a clearance item. According to the terms in the back of their invoice, “Backroom” labeled furniture is used furniture and NOT covered under the La-z-Boy 1-year warranty!
Close your business and move out of Albuquerque, we don't need anymore shady business people in New Mexico. You harmed a Vietnam Veteran and La-z-Boy has been reported to the Better Business Bureau (BBB). We noted there are other, unresolved complaints listed with the BBB, and La-z-Boy has a “0” trust rating.
A salesman named Ron sold us BRAND NEW leather chairs at the 5004 San Mateo NE location. What was delivered was one new chair and one very used, discolored chair. We tried to resolve this with them by phone. Ron's excuse is the chair in question had been "returned to the warehouse". He refused to confess the chair was used, a floor model or some other issue accounted for the serious wear and tear on the item. This is bait and switch and is simply an attempted fraud, which they refused to correct. Then if this wasn't enough, and after promising us a full refund, they sent delivery guys out to pick up the used chair and the one new chair and tried to collect a delivery fee of almost $100 with tax for returning their bait and switch products back to the warehouse! Long story short is DO NOT DO BUSINESS with these people, they are crooked and now the Police Department knows about it. Not only did they try to rob us with giving us used goods, they tried to steal money off the return credit to a credit card. The end result is ALBUQUERQUE POLICE REPORT# 110010750. That’s right, and if La-z-Boy doesn't like that then have your lawyer call me, we have tapes, photos and documentation to take you in front of the judge if necessary, and we are mad enough to do it.
La-z-Boy advertised 10 – 40% off new furniture, but the Store Manager refused to discount the used chair as a clearance item, when we brought it to his attention. If I wanted used furniture without a warranty, I would have purchased the chairs on Craigslist.
You ruined our holiday season, our first one in NM, and now the word of mouth is going to travel fast. We stand by this complaint and its not going away, no matter what you do.