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Hotmoviesale.com Complaint - Buyer Beware!!
Complaint
BOCA RATON, FLORIDA -- I ordered 3 DVDs from this company the end of September and they have been charging me a reoccurring fee of $9.95 a month. When I called they said I signed up for a membership when I ordered the DVDs. If I did, it was not to my knowledge. They said the order included a 7 day trial membership but if you did not cancel, they begin charging you a monthly fee and you receive nothing. I called and they said they would cancel the membership but could only refund the last two charges..they charge twice a month! I had order several items before Christmas and did not realize this was a reoccurring charge until today. I told them I was going to dispute the charges with my credit card company. I would not recommend purchasing from this company but if you do, read the fine print and watch your credit card statements carefully.
Comments:
Posted by unhappy999 on 2011-01-02:
This complaint shows up on this site every month or so. There are 2 prices on the website for each item, if you pick the member price, it clearly states JOIN NOW and states you are signing up for a membership and what the price is. If you pick the higher price, there is no membership fee. People need to read carefully when they are buying online. Sorry but this was your error. It was nice of them to refund you 2 charges.
Posted by Skye on 2011-01-02:
Yes this is a constant complaint. The site spells out exactly what will happen when you join. You also have the option of not joining. You always have to read the fine print on everything out there.
Posted by trmn8r on 2011-01-02:
When you join anything, you have to read all the fine print. I'll bet it is there. The words "Trial Membership" are a huge red banner that begs for further inspection.
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