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FYE Complaint - Buyer Beware Return Policy Non-Existent - Music
Music - Complaint
Ok so first Off I go to the fye store figuring, I should purchase some music instead of just listen on youtube, so I get to fye and first off they don't even have what I want in stock. Whatever I was down to buy some music, so I purchased a cd on focus a educational cd (which I could of listened to for free any day on youtube for free!) after buying the CD the music gave me a headace, didn't make me focus, made me upset. So 2 days later I went back to FYE to do either in store credit or money back I still had the receipt, know what they said "I'm sorry due to a copyright law you can only buy back" FOR A DOLLAR! or 1.25 in store credit! now apparently this is printed on the receipt, but seruisly folks I have a IQ of 138 and I don't make it a point to read the DECENTFULL receipt after my purchase to make sure I'm not getting screwed over. I feel gyped and NOW I KNOW WHY PEOPLE DON't BUY music at FYE. Becuase if it's crap you CAN'T return it, your stuck with crap! At least when you listen on youtube (which has EVERYTHING!) you don't get stuck with crap. SO if your not familiar with the music at FYE DON'T PURCHASE IT! Don't take the risk, make 100% sure you are going to love the music before you even think, "oh thats cool maybe I will try it out" guess what! the manager will come out and give you some BS line like read the receipt, and then offer you a BUCK on a brand new 2 day old CD. VERY UPSETTING. From now on I'm going to shop online and do my research before I even risk buying music. If this is a NORM, this is why the CD industry is going down the tube with BS laws like this that if you buy something and want to try out a new artist you never heard of, if he sucks, your stuck with his BS for life! oh you can always get 1.25 in store credit and waste like money if you want, to try something out. Sorry FYE and whatever CD company sells cd's, This is the first time I TRIED something and wanted to return it, and this is very dissatifieng and left a very bad taste in my mouth. I dunno about other stuff but anything else you don't like you can take back and say "that crap was a dud I want my money back" but apparently with music YOU CAN'T! what a joke. artists just want there money and know what I ain't paying anymore Till I've heard EVERY SINGLE SONG on the CD FIRST! Buyer beware, If you want to support your musicians and buy there music, be sure of what your getting because FYE will stick it to you and then treat you like a peice of dirt and do nothing for you, and then make you feel stupid and read a receipt stating there company policy! SORRY but when I go out to eat I don't even worry about the label saying FOOD MAY GIVE YOU FOOD POISIONING, or when I buy sound equipment I don't read the receipt that says "HOPE you like the way it sounds cuase you can't return it!" OR when you buy a car "if this breaks down on you your stuck with it!" NO when you go eat if your not happy with it, guess what REFUND! Sound equipment if it's not exactly what you wanted guess what REFUND!, car that breaks down GUESS WHAT REFUND or REPAIR for FREE!............... apparently either FYE or the music industry has no common sense, which is #1 why I won't be shopping at FYE anymore and #2 will NEVER give a artist I don't know a chance! Becuase right now I'm stuck with music I wouldn't even give away as a gift, I mines as well throw that Wanna be music down the trash where it belongs!
Comments:
Posted by unhappy999 on 2011-01-02:
As far as I know, you can not return Music CDs, video games, or DVDs because of Copyright laws. It does not matter what store it is. This law is in place so that people do not copy the item and then return it. If the title does not play, it can be exchanged for the same title only. I'm surprised you were not aware of this policy if you have purchased items like this before.
Posted by Skye on 2011-01-02:
You cannot compare music to a car. I know you are frustrated, but just as unhappy says, people copy music and dvd's all the time, and then try to return them. Not saying this is what you did, but this is why you cannot return them for a refund.
Posted by MRM on 2011-01-02:
You could have google the song. And your free music is just one click away.
Posted by MRM on 2011-01-02:
Its not just FYE, every store will not take back CD, DVD, and Softwares since people copy them and return them.
Posted by Bet46 on 2011-02-08:
I am a former FYE employee and I do sympathize with your situation. Unfortunatly, once a cd or dvd has been opened, unless it is defective, there is nothing that we could do. Even if it was defective, we couldn't give you your money back. We could only exchange it for another copy of the exact same thing. It's a crappy return policy, but if we didn't abide by it we would be fired.
Something that might be helpful if you ever face this situation again is every FYE and many other music retailers have listening stations where you can sample every song on a cd before you buy it.
Something that might be helpful if you ever face this situation again is every FYE and many other music retailers have listening stations where you can sample every song on a cd before you buy it.
Posted by justme on 2011-07-06:
How about this FORMER FYE employee! Your company sells crap as it is. Just two days ago I bought a game and a movie from there thinking okay. BOTH sucked. Not because of my taste, the game never worked and the movie was all scrambled. I now see why more people prefer Gamestop, they sell legit merchandise, not bootleg crap that even on the shelf of FYE looks like its been opened before. On the game the tamper seals were previously broken and the game simply rewrapped in the celophane. FYE is BS! DO NOT GO THERE!
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