J.B. Robinson Jewelers Informative - Buyer Beware - Engagement Ring Set
OHIO -- If you are planning on purchasing from JRB or if you have already don so, such as myself, please consider this. My following experience, described below, show that JRB do not stand behind their product.
My wife, picked out her engagement ring from JBR. I admit I wasn't too enthusiastic about doing business with them but I was open minded, and furthermore I was stuck! They presented a slick sale pitch to me that the Extended Service Plan was included in the stated price. What they should have said was, "the Extended Service Plans (ESP) is additional, optional, and included in the bottom line price that I am telling you". I found this to be deceiving and borderline unethical. And I wound up returning to the store with my itemized receipt to get my money back for the ESP. Couldn't they have just been upfront and sold me on the benefits of the ESP rather than try to deceive me.
Furthermore, they boast that the diamond mountings are covered by a replacement guarantee as long as I have the ring inspected every so often. Sounds reasonable, right? Wrong! What they don't tell you is that if they notice or CLAIM to notice a loose stone, you must pay them for the repair in order to continue the replacement guarantee. Why wouldn't they just fix it and be glad that my diligence prevented then from having to replace the stone? And, if you chose not to pay for the so called needed repair, they will make notation on your account. How is that a guarantee? The only thing they guarantee is that if I pay them to keep the stoned set, they will never have to replace my stone!
Upon finding a loose stone on my wife's ring, I stated my discontent with this cleaver little loop hole in their plan. I then, very respectfully, stated that I was going to take the ring to an independent jeweler for the repair. My motivation to go to an independent jeweler included the price of service, turn around time, quality of service, and the proximity to my home. If those benefits didn't pan out, I would have certainly returned to JBR. Upon hearing that I was going to shop around the sales associate became enraged. She even hesitated to give me the rings back! I plan on returning to JBR after I get my repair to have my ring reinspected to continue the replacement guarantee. I can't wait to hear what they say about that!
Lastly, within one year, the plating on my wife ring is wearing off. It needs replated. Weather, this is normal or not is not the concern. My concern is that this should not be acceptable for any ring that is $1000+. Like I just said, I am aware that this will happen, but it should not be acceptable to a consumer. Consumers demand quality!
My advice to any consumer would be to avoid JBR. They clearly do not stand behind their product. I believe that good customer service will generate future business by virtue, it should not be designed as a ploy to lasso good customers into more charges.