EBay Complaint - Ebay buyer protection is nonexistent
I bid on and won a Gucci tote purse early in December as a Christmas present for a relative. I paid for the item almost immediately and assumed it would arrive within the 9 days the shipping info stated.
After 9 days I still had not received the item, so I contacted the seller to inquire about shipping info. I asked for a tracking number. It took DAYS before the seller responded, and when he did, he told me he'd shipped the item on December 9th, the day I paid for the purse. He did not provide tracking info.
After another 2 or 3 days, I still had not received the purse, so I wrote to the seller again. He still did not provide tracking info. By the time I did receive the item, I discovered that it hadn't been mailed until December 17th!!! The seller blatantly lied to me. It was too late to send the purse to my relative in time for Christmas.
I asked the seller to refund my money and I sent him the item the very day I received it. He said he would not refund my money, so I contacted Ebay. Ebay found in favor of the seller. Their justification for their decision was that the item was described accurately. That was never the issue! Frankly, I never believed eBay would rule in my favor. I've heard too many complaints about them, that their buyer protection is nonexistent.
I will never deal with them again and felt that I should add my complaint to this list to warn others of the dangers of dealing with them.