Qwest Complaint - If You Bundle With Qwest: Watch Yourself!
Qwest Bundling of services is 3 card Monte only worst. In 3 card Monte you(the Mark) get to select the RED QUEEN 1 in 3 chance. You Win 'til you lose. Then you walk away. With Qwest a sales representative tells you 2 years high speed Internet @ $14.99 a month if you bundle it with home phone service for $35 a month for a year and if you bundle DirecTV it's $24.99 a month off for 2 years... So I say that sounds great, (And I'm stuck paying for 2 years prices I never agreed too) plus they are offering Visa cards loaded with from $50 to $300 dollars depending on what you sign up for. I ask what will I get he says that will have to be determined because we have to bring your account over from DirecTV. They next mail me a modem, they turn on the phone service. My first month's Bill is $199.00. I call customer service. They tell me no such bundling offer exists. I tell them I have a copy of the chat, which I saved with one note ( I didn't play fair) CS tells me that the chat is not acceptable proof. I tell them it has the reps name and ID number on each line. CS tells me there is nothing that can be done: the Internet is only good for 6 months not 2 years but if I increase my monthly payment from $14.99 to $29.99 a month I can have it for 2 years at that price, and that's for 1.5 Mbps service my area does not have the up to 40 Mbps service available and they don't know when it will be available! I said I was getting 8 Mps from Comcast for $30 a month, does it make sense to you I would downgrade my service? CS told me they are not in the business of figuring out why customers change to Qwest and it doesn't matter because I have agreed to a 2 year contract. I then asked what is happening to my DirecTV bundling, CS said there is no record of a request to bundle DirecTV on my account and besides it is only $5 off a month for 12 months and that I was not going to receive and cash back Visa card!!!. I asked for a supervisor, CS said there were none available, and besides they would just tell me the same thing. Knowing that Qwest has a "LOYALTY" department to handle resolutions, when I confronted CS with this information, CS denied to me that any entity existed beyond her voice to help me and if I had a problem I should write to corporate. Cs then said is there anything else I may help you with before ending this call? I asked CS to enumerate all of those things that were resolved during this call. Cs say I don't have to keep repeating myself to you, I don't like your tone or the direction this call is going, have a good day. Then dead air. I was hung up on. My suggestion to all of you folks reading this is remember it should you get an urge to "Go With QWEST" I was lied to, some might say defrauded, I was told that what I said could not be true! So, according to QWEST I am a liar. I am stuck in a marriage of my own making, but when I lifted the veil the Bride, was the Bride of Frankenstein. Anyone out there have a similar problem with QWEST bundling or deceit? IF SO, HOW DID YOU FIX IT? Can anyone give me any advice, I would really like some help fighting Corporate America! Thanks for reading. HELP ME!