For those who are budget minded- and that's me- my choices were limited to basically- Raymour and Flannigan and Bobs Furniture. I pretty much hated the R & F shopping experience. Pushy salespeople and high prices when compared to comparable quality Bobs. Perhaps Raymour has more selection but the quality of the couches really isn't dramatically different. Prices however are.
I bought the Cleo collection at Bobs- a sofa and chaise- and 10 years ago I bought a leather chair and a coffee table.
10 years later both of the older pieces are standing strong- really not worn any more than any other of my pieces- well functional.
The Cleo sofa and chaise are great. We love them. Really good choice.
Bob's customer service is lacking- that is really true and Bob should address it. I had a couch foot damaged on delivery and I held for 40 minutes before I hung up and called the store- and they called me the next day. That was a pain in the ass. But seriously- that's not so bad considering that I spent $800.00 for basically 2 sofas.
I think there are some people who moan without merit, and others who are merited.
In my experience, I had a budget that prohibited me from spending $2000.00 on a sofa.
I am happy with my decision and my purchase and my living room looks great.