Alamo Complaint - Worst customer service ever
KAILUA-KONA, HAWAII -- Upon arrival, they stated that I would have to pay $7.99/day for an "extra" driver. I rent cars all the time and know for a FACT that is has to be stated at the time of the on-line rental if "extra driver" fees apply. She told me it was because I booked with a third party website. Really? She was frustrated when I showed her all my documentation and printouts from ALAMO. COM!! She said she couldn't do anything about it which is complete bull. I just put everything in my husbands' name and didn't pay the charge. I don't like dishonest companies that intentionally try to rip me off when I write contracts for a living! To make it worse, upon returning the car, I was informed that I couldn't pay for it with MY debit card....the card had to reference my husband's name. Boy, never heard of that one before! The person before me AND the couple after me also left the counter screaming. I WILL NEVER USE ALAMO AGAIN.