Hydroxatone Complaint - Customer service
JERSEY CITY, NEW JERSEY -- This is the worst company when it comes to customer service I have ever dealt with. I originally started to order the product I had seen advertised on TV but never finished placing my order. After I read the terms and agreement I exited out of the screen and never received a confirmation number. About a few weeks later I noticed I had been charged for shipping and I now have a package on my door step I never wanted. When trying to contact customer service It took 2 weeks for someone to return my call then I was told obviously I submitted the order other wise I wouldn't have it in my hands. I told them I don't believe I should have to pay for return shipping sense I never even received a confirmation number that I would be receiving anything. The response I was given was "well then do you want to pay the 139.00 instead", off course I don't what type of answer is that. I received the same attitude for the so called management also.
On 12/11/2010 I sent this product back priority mail, but I thought that included a tracking number, turns out, no you have to ask for it. Yes this is my mistake for not knowing. Its now 1/3/2011 and I have been charged 69.95 to my bank and Hydroxatone is saying they never received my return package and how do they know that I am not just telling them I returned it and didn't sense I didn't want to pay the return shipping in the first place.
Now the post office is doing a search for the "lost" package and I'm out 70 more dollars. I am a full time student I can't afford this type of bull sh*t and neither can any one else in this economy. I have field a fraudulent charge with my bank and thanks to Chase they said they will deal with them and credit my account. I have now had to cancel that card so this company can now longer steal my money.
Please don't let this happen to you