The Great Outdoor Grill Company (CFM Corp.) Informative - Customer Service for warranty
JOPLIN, MISSOURI -- On 3/21/05 I tried to obtain parts under the company's 25 year warranty. The items I requested were a burner, igniter, and brick grate. I have owned the grill for 3 years. The representative assured me the items would be shipped. On 3/31/05 (10 days latter) I called back to see why the parts had not arrived. I was told by another representative that the first person I talked to remembered our conversation but there was nothing in their system about the order. At this point I had been without my grill for ten days! We grill out at least 4 to 5 times a week, a grill is just like a stove to us. I was told that the parts I needed were now on back order due to seasonal usage and it would be 3 to 4 weeks before I would receive the parts. I asked to talk to a supervisor about this problem, I got his voice mail and left a message. I have not heard from him and probably won't. What good is a 25 year warranty if you get the run around when trying to get parts. I have sent them a copy of the original sales slip to prove I bought the grill and I hope to get back to grilling someday.