Papa John's Pizza Complaint - Papa John's Towing Itself Down
DENVER, COLORADO -- At around 4:15 P.M. on a Monday afternoon, a woman pulls into the parking lot at Papa John’s Pizza on E. Colfax and Downing in Denver. There are no other vehicles in the lot, and she finds a convenient slot and walks across the alley to use the ATM at the liquor store.
Within minutes, she returns to find her car is gone.
She is not the first victim today though. Papa John’s has contracted with a towing service, which lurks in wait for anyone parking in the lot but not entering the Papa John’s store. At two hundred and plenty a pop, whether or not Papa John’s takes a kickback, it’s a goldmine.
When asked, the Papa John’s employees shrugged and said that they only work there; they don’t control the company’s policies. They did say in defense, however, that local business patrons sometimes block access for Papa John’s supply trucks and delivery drivers.
Sometimes? At four in the afternoon? On a Monday? When there were NO customers around; NO delivery vehicles in the lot; and in fact, not even one pizza in the oven! They were “so busy” that while one of the two employees was on a cell phone, the other was enjoying a smoke break outside, watching another victim park on the far side of the lot.
He made no effort to warn the hapless driver, who walked across the street oblivious to the tow-truck that appeared as if by magic as soon as the driver was out of sight. Within minutes, the mini-van was bumping across curbstones behind this tow-truck squealing out of the lot.
Papa John’s, this is heartless; insensitive; cruel, and unnecessary policy. Yes, in our high-density neighborhood, parking is always an issue, and no one has an issue with calling a tow on vehicles parked for hours on end, blocking business traffic, or inconveniencing customers. But what I saw today is malicious and sadistic.
You’re shooting yourself in the foot business wise, and I for one am going to make sure word gets out! I live, work and eat in this neighborhood, and rest assured there’ll be no more Papa John’s Pizza for me, my family, and any friends, neighbors, or clients I make aware of this shameless situation!
The information posted above is a truthful, factual, and verifiable representation of an actual incident.