Frank Bros. Fuel Co. Complaint - "Honest People Providing Honest Service"
BAY SHORE -- Frank Bros. Fuel Co., Bay Shore, NY was given to me for my heating oil and service my heating equipment by Heat USA, New York, NY (See other review of Heat USA) in February of 2009. It took Frank Bros, until October 2009 to come to my home to inspect and tune-up my boiler (as old as the house is, 20 years) and separate oil fired hot water tank (8 years old). Within 24 hours of this wonderful tune-up (I have one done every year) my working water tank burst causing a foot of water throughout my basement (24' X 46'). Frank Bros. then sends their equipment sales manager and tells me the best way to go is a new boiler with a reserve tank which will cut down my oil consumption by 30%, cost $6,000.00. I call Heat USA because they are supposed to be my heating oil and equipment consumer advocate and get me the lowest price for heating oil and equipment. They get back to me the next day telling me that Frank Bros. price of $6,000.00 is a great price. I have the boiler and tank replaced with all new everything. I find out 6 months later I could have done the same thing for $4500.00. So, not only did Frank Bros. cause my water tank to burst they over charged me $1500.00. The icing on the cake is now my oil consumption is higher then it has ever been in the 10 years owning this house. Frank Bros. website and radio adds all proclaim "Honest People Providing Honest Service". Does anyone see that at my home? So, to all my Long Island neighbors, please don't believe Frank Bros. or Heat USA. You might be their next victim.