Hewlett-Packard Company Complaint - HP TouchSmart Computer is Garbage
OK, the HP TouchSmart looks high tech, and has some great features, but...
The first TouchSmart I ordered was pretty much dead-on-arrival. It had so many problems that even Indian tech support was surprised. After spending a good 30 hours on the phone with tech support, I finally convinced someone that the computer had to be returned. I was talked into getting a replacement and accepted the offer.
The replacement worked for about a month and then developed a problem that prevented it from booting. It never got the blue HP start-up screen. I spent another 20 hours on the phone with Indian tech support - running diagnostics (multiple times), updating the bios (multiple times), unplugging peripherals (multiple times) and nothing work. One tech wanted me to reformat my hard drive - even after I told him that the problem occurred even when booting from a diagnostic DVD that did not invoke Windows. Another tech suggested I unplug the computer when not in use and then plug it back in to use. Seems that something stays charged when the computer is left plugged in that prevents booting. That worked, but obviously wasn't solving the underlying problem.
Many more hours of my time on the phone got me to a case manager in Canada. By then the 30-day return option had passed so the only option I had was to get it repaired.
"Luckily" I purchased a 3-year in-home repair contract and HP sent me a new motherboard and arranged for a technician to do the board swap. I used the quotes because it turns out that motherboards in TouchSmarts can only be replaced in the factory. So what good is the in-home repair contract?
I sent the computer off to HP and it took more than 3 weeks to get it back. The good news is that they didn't reformat my hard disk which was a possibility. The repaired computer worked for exactly 2 days and then stopped booting. So I'm back to unplugging it and left a message for the case manager to call me.
Given that 2 separate TouchSmart computers failed and that HP cannot repair them, my guess is that the TouchSmart was either poorly designed or the Chinese factory that builds them has little or no quality control.
Stay away from HP, and save yourself a lot of grief.