Ramada Complaint - Ramada suggests I leave their hotel with my children at 3:00am to avoid threatening prostitutes
ESSINGTON, PENNSYLVANIA -- We stayed for 2 days at the Ramada Inn on Industrial Highway by the Phila. airport. On our 2nd night there was a convention of biker cops - no joke. These people were partying on every floor of the hotel until 4:00am!!!!! There were prostitutes all over the place, people blasting music, slamming doors, running around in the halls, screaming, etc. We complained to the manager at least half a dozen times. These people were asked repeatedly to get out of the hallways, and absolutely refused. When I went down to the desk in person in my pajamas at 3:00am there were several prostitutes mixing with these "police officers" and one of them tried to attack me because I she said that they were not slamming doors and she said that they were not slamming doors. One of the men in the group had to grab her and pull her away from me before she attacked me. The manager was pathetic, completely unable to handle the situation. The next morning one of the prostitutes came running out of her room screaming that I was a f###ing b#tch because me and my husband and our 7 and 10 year old child were making too much noise as we were leaving the hotel to catch our airplane. The woman in the van with us to the hotel told us that she was pushing furniture up against the door, as she was so afraid of these people. When I called Hotwire to tell them what happened, they apologized and contacted the hotel. At first they told us that there was no report of any trouble in the hotel that night, then finally someone called me, apologized and told us that we would be refunded the full amount of our stay. Turns out that then, one of the managers decided that we should only be refunded for the night that we were threated by the prostitutes, not the other night, as we were not physically threated the other night!!!!!!!!! When I called the main number for Ramada to complain about this, the woman, Danielle, made all kinds of excuses for the hotel. She asked why I didn't leave the hotel if I was threatened? That is their customer care - threatened in our hotels? Just pack up your family in the middle of the night and sleep at the airport. This should be their new advertising campaign. Gee, I never thought of getting my kids out of bed at 3 in the morning, getting them dressed, packed and out of the hotel - we had no car - so I guess we could have taken the shuttle to the airport and slept on the floor of the airport, or I guess that is what the people at Ramada think is a great alternative to staying in their hotels, being kept up all night and being cursed at and threatened. I guess it never occurred to her to apologize for what had gone on at their property - maybe because this is par for the course? I'm wondering if they have an official policy stating that you can only get refunds on the days that other "guests" at the hotel threaten you. If you spend other days at their hotel and aren't physically threatened or kept awake all night, then that's a good day for the Ramada and they will not refund your money!!!!!!!