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Mohawk Complaint - Flooring not to be lived on/with - floating floor

floating floor - Complaint
Review by stung on 2011-01-04
Why aren't there Lemon Laws for manufacturers??? Why is a company allowed to continue manufacturing a product that has known flaws. Money, money is why. No respect for the consumer. When we moved into a older home we had the kitchen completely redone, new appliances, cabinets and flooring. Unfortunately and unknows to us for some period of time our dishwasher had been leaking and in time saturated the area under the floor. The floor buckeled badly. Upon further investigation I was informed that the floor should not be gotten wet. Now my question to Mohawk is. Why isn't it clearly marked in and on your product that it is not adviseable to use in areas that may become wet. i.e. product not to be used in bathrooms, laundry rooms, kitchens and the like.

When I spoke with a Mohawk representative he was not even interested in taking my name, address or anything else. His response was that they were not responsible and did not intend to be helpful in any way.

I live in Waynesboro and have noted that the Mohawk plant here has gone out of business. They stated the reason was the economy. So why don't they take the stand that if the economy is bad then WE have to get better to survive. No their way is to screw as many customers as possible and when things get down enough grab their bags and baggage and run.

Thanks Mohawk but no Thanks. Never again.
Comments:
Posted by msnanny on 2011-01-04:
Did you expect them to replace your floor for free because your dishwasher leaked and ruined them?
Posted by saj80 on 2011-01-04:
Was this wood, laminite,composite, tile? Not very many types of flooring will stand up to water, especially over a period of time.
Posted by unhappy999 on 2011-01-04:
I agree with the other posters. If there was a flooring that would be guaranteed against water damage, then I'm sure there would be a lot of people buying it.
Posted by Inat on 2011-01-04:
ceramic tile is the closest you're going to come to water resistant floor - wood floor shouldnt need a disclaimer to not use in wet areas - its like putting 'caution - hot' on coffee
Posted by singsing on 2011-01-04:
My brother had a similar experience with a leak in the kitchen and he had wood flooring. His homeowners insurance footed the bill for new flooring.

On another note, I have been researching different types of flooring for a kitchen/bath remodel. Most of the new types of flooring and, of course, wood, are not impervious to water and if you look up each type of flooring, you find a disclaimer for water damage when it comes to their guarantee. I am installing Marmoleum--a green product from the past. It is waterproof and also comes in a great new array of colors. Tile is too expensive to install and also too cold for where I live. Plus, I'm trying to cut down on future maintenance such as grout sealing and cleaning.
Posted by kayzee on 2013-02-22:
I does not matter what the problem was with your floor because Mohawk does not and I mean DOES NOT HONOR THEIR WARRANTY!! I purchased hardwood flooring from MOhawk and within 12 weeks it proved defective and they literally thumbed their nose at me because what can the consumer do if a big manufacturer does not respond to a customer's complaint? Sue? Sure! That doesn't cost much does it? Mohawk should hang their heads in shame because there are complaints all over the net about their refusal to stand behind their product but they go on selling their crap to unsuspecting consumers. Buy Asian next time since America does nothing to protect us from predatory, greedy American manufaturers.

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