Toyota-Elmhurst, Illinois Complaint - Dealership Un-cooperative
ELMHURST, ILLINOIS -- We received a loaner because our vehicle would be in for repairs for at least one week. On December 31, 2010, I noticed that the Illinois license plate would expire at midnight of January 1, 2011. I called Elmhurst Toyota and informed them that I would not be able to drive the vehicle legally after midnight. They informed us there was nothing they could do because they didn't have any replacement stickers and it would be okay to drive. I informed them they were wrong and I could be ticketed if I was driving the vehicle on expired plates. The service department said they would pay for the ticket if one was issued. The vehicled was parked and never driven for the weekend.
On Monday, January 3, 2011, I called (10:45am) the dealership and asked to speak with the General Manager and I was informed that he was with a customer. I was given his voicemail and in turn, I left my contact information. At approximately 2:30pm on the same day, I called the dealership back and asked to speak with the general manager once again. I was informed that he just left the building to go to lunch. I left my contact information once again and requested that he call me when he returned from lunch. I then called Toyota's Corporate Headquarters and during the recorded message, they suggested I call the dealership and speak to the Customer Relations Manager. I called Elmhurst Toyota back and asked the operator to connect me with their Customer Relations Manager. The operator had no idea what I was talking about and transferred me to the service department. They had no idea who or what the Customer Relations Manager was. They transferred me to the finance department and they transferred me to the sales manager who then transferred me to some other person which ended up being a recording. I left my contact information and requested to have the Customer Relations Manager contact me. As of this writing, the General Manager and the Customer Relations Manager has not returned my telephone call.
When I arrived at home from work on January 3, 2011 at 5:40pm, there was a message on my recorder from Elmhurst Toyota asking me to contact one of two people. I called them immediately but they were gone for the day. I was told to drive over with the vehicle so they could attach the license plate sticker. I informed them the plate was expired and I would drive over in another vehicle to pick up the sticker and then I would affix the sticker to the license plate. I was told that they would have to do it and just to bring the vehicle to the dealership. I then suggested they bring the sticker out to me and they refused to do it. I drove the vehicle to the dealership and they put on the new sticker. I have bought several vehicles from this dealership and I can assure them after this incident, I will no longer affililate myself with them. All it would have taken was to make a simple telephone call, but service is not what it use to be!!