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Wow Work Out World Health Club New Jersey Complaint - WOW Work Out World No management on site/Ripoff on Fees/Over sell/Filthy premises

Review by Mike54M on 2011-01-04
FREEHOLD, NEW JERSEY -- There is no onsite management or supervision. If you call and ask for a manager, not only is there none onsite, they refuse to give to give a name of a manager. If you should become seriously ill, they charge $10 to freeze the account even if you are month to month. There is no communication with accounting or management for a dispute except through a computer system that gives you an automated response. There is no management. Whats more you are charged nearly double if you are a regular member for years while they practically give away new memberships. The gym is crowded and yes, filthy. The showers, saunas and locker rooms are never cleaned adequately. Once in awhile a female employee might lightly mop the mens locker room with dirty mop water. The machines are always crowded. The alleged free coaching sessions are one long sales pitch to have these young kids try to tell you how to workout.
Comments:2 Replies - Latest reply on 2011-01-04
Posted by Skye on 2011-01-04:
When it's time for your contract renewal, run.
Posted by ticia232 on 2011-01-04:
If it's always this bad, then why have you been a regular there for years?

You mention that you as regular for years have to pay more than the new members. (That they are giving away for almost free.) Are you upset that more people are there and using the machines that you want? That there is not enough staff to clean up after the new people? That the new people are dirty?

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