Michael's Crafts Complaint - Michael's FRAUDULENT advertising
BRADENTON, FLORIDA -- Michael's had a flier in our local Sunday Paper with a 25% off coupon that said it was off regular prices. It was for one day only, January 1, so I went clear across town to the Michael's store with coupon on hand. The item I wanted was available in several places, in a corrugated display in the middle of an isle with a regular price of $2.99 and in wire bins on a regular isle with a regular price of $2.79, but both had a sale price of $2.29 during the week in question. I asked a store manager which price was the regular price which was going to be discounted with my coupon. She told me that it didn't matter, the coupon was only applicable to items not on sale. I explained that stores normally revert back to the regular, non sale price and then discount from there, which would still bring the price below $2.29. By the way, I can buy this item in Walmart 364 days a year (the supercenters are open on Thanksgiving but closed on Christmas day here)for $2.29, so that price is no big deal. Ok, I wasn't going to Win with a store manager, so I went home and logged onto Michael's site to get the customer service number. Guess what was on the home page, a coupon for 25% off, INCLUDING SALE PRICES.
I called Michael's customer service number, requested that they allow me to go to the store next week, since they were offering different coupons in different places and that didn't strike me as the right way to do things. I was told no, they could not and would not do anything. I could drive across town again if I wanted. I wrote them an e mail outlining my situation, but got no response.
I WILL NEVER STEP FOOT IN A MICHAEL'S STORE AGAIN. Their advertising practices are very deceptive and not at all fair to the customer. I suggest you do not patronize them.