First National Bank of Omaha - Credit Card Compliment - Excellent Customer Service
My husband travelled up to NY to take care of arrangements for his father, who passed away last week. He called me today from the funeral home to tell me that the credit card he tried to use to pay for the cremation was declined. We have a balance on that card, and the charge from the funeral home would've put us well over our credit limit. I called the cc company, First National Bank of Omaha, to see if they could raise our limit or at least authorize the charge. I did not have high hopes and was already trying to figure out which relative I could ask to help us out.
I got through to a representative right away. I explained the situation to Tracy, who said that she could try to get approval from her credit department and that if she put a rush on it she could probably have an answer for us within 4 hours. I thanked her for her help but I told her that we didn't have the luxury of 4 hours; my husband was going to be hitting the road this evening (back to Florida) and that I would try to find another solution. She then said that she could try one more way to help me, and did a quick income verification. She asked for my husband's cell phone # to get some info from him (since he's the primary cardholder) and asked me to hold. 5 minutes later she was back; she had raised our credit limit, the charge from the funeral home had gone through, and my husband still had available credit on the card to take care of motels, gas and other expenses for his trip home.
I was bowled over by her can-do attitude; she took control of a difficult situation and made sure that we were taken care of.
It's not often that one gets excellent customer from a credit card company but today I definitely did.