Bose Corporation Complaint - Bose CineMate disappointment
This is a simple complaint about what should have been a simple repair -a simple home repair.
An inexpensive fuse, less than a dollar, will cost me $75 plus shipping to have it replaced by Bose. Alternatively, for $300 or 400 I could just replace the whole system. In the past, when my stereo equipment quit working, I have opened the case and looked for fuses that might have blown and replaced them. Sometimes that worked, sometimes not. I tried that this time and found a blown fuse; however, I found that the blown 2 amp fuse was soldered in place on the circuit board. Puzzling. Why would a company solder a common, inexpensive fuse in place?
I wrote the company to see if there was a simple answer or if I could purchase a replacement part. Buying a new board seems a rather silly way to replace the fuse, but thought it was worth consideration. The reply detailed their corporate policy of restricting the sale of Bose parts as well as repair and system replacement details.
I will not be buying Bose products again as a matter of principle. Perhaps there is some new obscure engineering reason to solder that fuse in place, but I was not given that answer - only marketing. Unfortunately for me, I just can't see the logic of spending a few hundred dollars when one just might do the job.