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OnLinePhoneStore.com Complaint - Advertised Product Not Correct

Review by 5557 on 2011-01-05
BROOKLYN, NEW YORK -- After receiving an Uniden base and 3 extra phones I could not get to register. After speaking to Uniden directly they informed me that the extra phones were not correct for the base product. OnLinePhoneStore incorrectly combined these products together. When I return them they charges me a service fee of 15% plus shipping and handling there keeping almost 25% of the total cost. When I spoke to their Customer Service the supervisor said that was company policy and they could not change anything and even if the product was listed and sent incorrect there was no one I could speak to and the Owner created the policy and that I could not contact anyone else then hung up when I informed him I was going to file a complaint!

DO NOT ORDER OR USE THE ONLINEPHONESTORE. COM FOR ANY PRODUCTS AS I FEEL THAT THEY ARE UNETHICAL AND DISHONEST IN THE ADVERTISMENT OF PRODUCTS.
Comments:1 Replies - Latest reply on 2012-08-31
Posted by Sylvester on 2012-08-31:
I recently purchased a defective Jabra Stone Bluetooth headset from OnlinePhoneStore.com and returned it for exchange 2 days later. They said they would send out a replacement the same day that they recieve it. However, I called 4 days later and was told that they had in fact recieved the faulty device. The unit cost $54.59 and $9.30 shipping charge. The customer service rep indicated that no replacements were available at the time and a full refund would be charged back to my credit card. Then 2 days later, my account does reflect the cost of the device. After calling immediately, I was informed that they will NOT refund the shipping charge of $9.30. This is a rip-off company and should be reported for their fradulent operations. If you intend to purchase anything from this online source, you might want to think twice and read the reviews first. My suggestion is that you order elsewhere.

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