Citizens Bank Complaint - Worst Bank Ever!!!!!!!!
I wish I could give a zero as a review..... Unfortunately that is not the case so this bank is getting a one by default...... This institution is a blood sucking, un-flexible bank that thrives off its customers by all means necessary. They charge outrageous fees and customer service supports these fees with the statement " we are supported by the federal government". With such economic hardships visible right in front of our eyes, this bank takes advantage of its customers and refuses to return any money to its customers. I recently received bank fees in the amount of $258 for 7 charges of 1.99. I was told by the customer service representative that this was a fair practice.....LOL In all my years of banking.... TD, Wachovia and Bank of America would all return the fee considering it was under 2 dollars. At least one time. And under the circumstances (That my mother just died). These leeches actually became ruder and ruder as I spoke to representative after rep.....And I have never requested the bank return any fees to me up until this point (I am not a habitual offender) lol not that they care or it makes any difference to them...... Not to mention that this bank reorganizes charges in order to bounce items. I have been with this bank for about one year. I check my account every Tuesday at midnight before payday. Somehow most items manage to bounce in an order that forces you to have the most overdraft fees possible. For example: If you had a balance of 50 dollars and you had debts for 2.00, 7.00, 15.00, 1.99, 10.00 and 40.00, instead of the bank charging all the little charges, it will process the large charge first. So that you account overdrafts for an excessive amount instead of once or twice. When I questioned them about this I couldn't get a clear answer. The representative just laughed. My recommendation Go with Wachovia or any other bank for that matter. Just stay as far away from these guys as possible!!!!!!