AARP Medicare Complete Complaint - Medicare Supplemental Insurance Enrollment
My husband and I enrolled in AARP Medicare Supplimental insurance, plan "N" effective December 1, 2010. This has been a nightmare for us. First, we did not receive our cards before December 1st. When the cards arrived there were miss spelled name on mine and incorrect addresses on my husband's. I called to let the know of my miss spelled name and that my husband had not received any information. Also told the agent who sold us the insurance. it took several calls and each time I have been reassured that my name is spelled correctly; however, I have never received cards with correct spelling. My husband also keeps getting mail with an incorrect road name. I can not tell you how many cards and pieces of mail we have received. Too much to keep up with and half of it with incorrect names and road name incorrect.
Also, there was an issue with our drug coverage between elgible for Medicare and when we went primary since I did not retire until older and was both covered under company insurance. This was answered on the enrollment form, another came in the mail questioning this. I completed and returned the form the next day. about 10 days later I got another "2nd notice" in the mail. I telephoned and spoke to a nice lady who took my call and corrected the informaiton on both our information. about 5 days later I received a final notice. I called again to have this corrected. This person would not take the information for my husband until I went and found him to tell her this was correct. She promiced me a form for him to sign for me to speak. Later on another call, this happened again and again I was promiced a form for him to sign for me to do business for him. This form finally came last week. These calls I did not time except one and it took 45 minutes.
Enrollment has been a nightmare for us and is not rectofied to our liking to date. Teh person with the Rx plan said she told her supervisor and the supervisor was to file a "complaint on my behalf" for what ever good that does. The real concern is that if AARP Medicare Supplimental Insurance plans can not enroll clients any better than us, how will the claims handling go? I have grave concerns.