Honda Complaint - Poor After Sales Service
JAPAN -- We bought a HONDA CRV VIN MHRRE38509J903673 & ENGINE NUMBER: K24Z13823685.
On December 21, 2009, Jakarta, Indonesia I called Honda On January 4, 2011 and I had spoken with our sales Rep. Regarding a Technical error in the ARM REST located in the driver's door and this error is in the manufacturing. THE SALES REPRESENTATIVE is very helpful and she asked me to send the vehicle to be checked by the claiming department.
On January 5, 2011 I sent the vehicle and was checked by the head of the Claim Department.
The report was a such problem it is due of using the vehicle, while when I noticed a such matter after we bought the vehicle I thought may be the driver door designed to be this way, but recently I had an opportunity to be in CRV vehicle belong it to a friend and I noticed the different therefore I called the dealer.
The head of the Claim Department advised me through THE SALES REPRESENTATIVE to fix the vehicle door by specialist but HONDA cannot do it and not responsible about it.
In his comment that he doesn’t where the upholstery leather seats and doors was done and how it was done.
I politely inquired to talk to the head of The Claim Department in order to discus in what he claimed and express my right according to the .
THE SALES REPRESENTATIVE promised me that I will get a call before 3:00 pm which it is never happened, this is rude from someone don't know anything about his job.
I have been a Japanese cars customer from many years , in my house BRAND NEW MODEL 2010 THREE JAPANIES CARS ALPHARD, CRV ANF YARES, I can't imagine having to put up with this kind of service for even one more month.
It is amazing how it only takes one person to change someone mind In this economy where so many people are struggling, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now; I can't imagine their service could be any worse.
The Claim Department for Honda is awful. They are all rude and don't know anything about their jobs and not professional The Claim Department did not even intent to talk to me which his pay check from us the customers.
I will tell you what if they keep treating people like they do they won't have any more customers. I love my car but I will never, ever buy another Honda in my life.
Simply because I don't have to deal with these people, This Claim Department for Honda without even bothering to talk to me he ask me through THE SALES REPRESENTATIVE to find other place to fix the ARM REST, What a professional Manager.
They do not know how to talk to people with any couth or class. They say and threaten the most ridiculous and rude things.
We fully qualify under the Law for the Warranty.
I am well aware that my specific problem will affect a minority of people out there, but nonetheless the customer service I received from Honda was completely unacceptable.
I am willing and ready to publish a poor and unprofessional service in the Newspapers which it is not hard thing to do.
I am willing to fight for my right and take my case to a THIRD PARTY no matter what and whatever it will take.
I have been shopping for a Car very seriously for buying a new one and after I saw the attitude of the SALES REPRESENTATIVE. We decided to buy this HONDA CRV, But never to buy another Japanese car ever again.
I need resolution. I want the cause corrected. I deserve better. Honda has no AFTER SALES SERVICE.
In AFTER SALES HONDA DEPARTMENT, Hopefully, changes can be made, and better communication can occur between the customer and the employee. As stated above, names as of this point are irrelevant.
I am not happy and very mad from such service.