Circuit City Complaint - Letter to management regarding humiliation in the store...
LEXINGTON, KENTUCKY -- Sirs:
I seldom write letters like this, but before I deal with Circuit City in any further manner, I need a clarification from your management.
I have always considered Circuit City to be a 'cut above' every other electronics store. For that reason, over the past twenty years I have purchased both my desktop computers, first first laptop, my car stereos,as well as numerous other items from you. I have recommended you to innumerable parents, students and friends, and purchased several items from you in the name of our school. I Several of my former students have even become employs in our local store upon my recommendation. You were simply 'the best'--until today.
While seeking to purchase a laptop as a gift for one of my former students, I was approached by the manager of the Nicholasville Road (Lexington, KY) store regarding the fact that I had returned a number of open box items in the past.
Too say that I was highly insulted and humiliated is an understatement. The implication was clear, and I pocketed my credit card and left the store. As a teacher, I have purchased items for my school as gifts for our students, and because of missing remotes or locked passwords (which I had to contact Sony to even use) returned them as per your open box policy.
I would like to know if such embarrassment as I suffered today is Circuit City policy or this manager's? If the former, I will not only refuse to shop at what I previously considered the premier electronics store, I will let the hundreds of parents with whom I deal know how you treat customers. I shall await your reply.
I mean no offense, and I apologize for my frustration, but In my 55 years, I have never been so-questioned in such a manner as I was today, standing with credit card in hand.
Dr. Jerry L. Parks
Dept. Chair, Georgetown School