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Hubler's Ford, Shelbyville, Indiana Complaint - Don't buy at Hubler's Ford

Review by Not happy Senior on 2011-01-05
SHELBYVILLE, INDIANA -- You just have to laugh at this one. Went to Hubler's Ford in Shelbyville, IN on Dec 31, 2010. They did not have the color of the 2011 Fuson AWD I wanted and salesman said he could get me one. I told him that the $1500.00 rebate expired on Jan 03, 2011 and I did not want to loose that. He said no problem, gave us a price and we were fine with price. Then I got a e-mail from Ford thanking me for attending the Indy Auto Show and I would get a additional $1500.00 rebate that would also expire on Jan 03. I called salesman the morning of Jan 03 since he did not call me back and ask him what was going on. He said he was having a problem with dealers calling him back about the color I wanted. I told him I did not want to loose the $3000.00 in rebates and we had until mid-night. He said he would get right on it and get me my car. Salesman called me about 8:00 pm and said no one had called him back and that he would honor the first rebate and I would loose the Indy Auto Car Show rebate of $1500.00. Was not to happy, but I said OK, just get me the color I wanted. Well, guess what, he called the very next morning and found me my car and said it was on the way. Next day salesman called and said dealer sent wrong color and would get me the correct color next day. Well, salesman called me next day and said his boss would not honor the price that was given to us. And they need more money from me. This was a no trade in and I was going to write a check. Both my husband and myself are senior citizens and my husband has terminal liver cancer and sure do not need to be treated like we have. I think this was a blessing, because if we had that much trouble buying a car from Hubler's in Shelbyville, IN, can't imagine what the service department would be like. SAD SAD STORY, BUT VERY TRUE
Comments:2 Replies - Latest reply on 2011-01-06
Posted by unhappy999 on 2011-01-05:
Sorry you were not able to get the car you wanted for the right price. I bought a Ford Fusion 2011 in October, Blue Flame and I love it. Check the Ford website for current rebate offers. A lot of time they extend rebates or offer new ones. I hope you can go to another dealership and get the car you want. Good Luck.
Posted by Not happy Senior on 2011-01-06:
We went to Don Myer Ford in Greensburg and got my car that we wanted. It took 45 minutes. That is the way to buy a car. And it was the 2011 Ford Fuson. Sure has taken the stress off my husband that is just trying to take care of me.

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