Priceline.com Complaint - Deceptive website
I did the name your price for a hotel room in Newport RI. The website offered three locations, 1. Newport RI, 2. Middletown RI and 3. South Kingston. I checked off Newport which a delightful walking city, many attractions a close walk. I bid for a 3.5 star hotel. What they booked for me was a hotel? in Middletown RI. I've been in this building before, if its a 3.5 star operation I'm William Shatner ( I'm not) I called the customer service line to get this mistake corrected. I was told no changes
cancellations etc. I said the room you booked was not even in Newport, which I requested. The Priceline.com reps response was " well its close to Newport" you might like it.
I've used Priceline.com many times and have been quite satisfied, this however is unacceptable on the part of Priceline.com
They have included a substandard lodging in Middletown RI and tried to pass it off as a 3.5 star hotel in Newport RI.
FRAUD ALERT! IF YOU ARE EVEN THINKING OF BOOKING AN UPSCALE HOTEL IN NEWPORT, BE ADVISED YOU WILL BOOKED INTO MIDDLETOWN RI.
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