Hawkeye Manufacturing Inc. Informative - Many Problems with our hot tub
BEAVER COUNTY, PENNSYLVANIA -- We have owned our Hawkeye Spa for several years now. We purchased it on line and it was delivered by a trucking company. There were no problems with the delivery or installation. To date we have replaced nearly every major part of the hot tub. Both motors have been replaced as well as the colored changing light we paid extra for when the hot tub was new. The power pack went bad the first year and was replaced under warranty as well as the cracked face portion of the push button control area. Even though we kept the cabinet well stained the removable panel where the motors are located is now deteriorating as well as the steps. We have on many occasions found floating jets in the hottub as well as in the filter, by the way the plastic filter enclosure has been replaced as well as the 2 neck pillows our spa came with. The 2nd motor was just replaced last weekend and had been broken for the past 2 years. That motor has been discontinued by its manufacturer and since an alternate motor is not available we purchased it used off of Craigs list and it works perfectly for now. We also just replaced the cover for the 2nd time and switched to a SpaCap cover which so far we are totally pleased with....check them out as the cover is very different from conventional foam covers and very easy to use. I can say we have not had any problems with the acrylic surface of the spa and it looks like it did when it was new. Our hottub has been well maintained and the chemicals managed at least weekly since we have owned the spa but the repairs have been numerous regardless of its care. We stopped contacting Hawkeye customer service for assistance a few years ago because we really didn't get much satisfaction from them when we did call and our warranty is no longer in effect. I did do my homework when we purchased the hot tub new and Hawkeye was a highly rated company at that time. At the moment we are enjoying our hot tub in complete working order but who can say how long this will last!!