Applebee's Complaint - Bad food & Service
NORTH DAKOTA -- A month ago my husband and I decided to go Applebee's in Wiliston, ND for supper after both working(my husband just had worked 18 hours.) We entered around the supper rush and waited about 15 minutes before we got our booth(which is normal and fine.) We sat and sat and no one greeted us, gave us menus or even acknowledged us, even through there were at least 3 staff members in our section. After 15 minutes my husband mentioned to me he was going to get someone to help us. All of sudden, like magic a young waiter came to us, who happen to be at the table behind for whole 15 minutes laughing and talking to some high schools kids(clearly not doing his job.) We ordered a martini and beer and I ordered wings right away for an appetizer because we were starving. The first drinks came in normal average time. My wings came a 1/2 hour later after being ordered and they were wrong. I asked for wings with bones and normal Buffalo sauce. I got boneless wings with BBQ sauce. The waiter said something like he must have understood me me wrong on the wing type and took them back. Which is funny, how would that explain the sauce being wrong too then? We were irritated at service this point but brushed it off because I have been a waiter and bartender and knew what it is like. While waiting my husband wanted a 2nd beer but it took forever to track down the waiter to order one. An hour and half after waiting I got my wings(correctly this time) my husband's entree, and my entree all at once. The young boy who brought our food was not even our waiter.
My husband had ordered a 12 oz. Rare Ribeye and I had ordered a Fire Pit Bacon Burger(no tomatoes.) My husband's steak was well-done, not even pink and it looked gross. We didn't expect the greatest steak ever but it did not look like ribeye and it looked nasty shoe leather that had been dropped on floor(not hardly worth the $17.99.) My burger had the tomatoes on(which I requested off) and was missing parts (cheese & chiptole sauce) listed on the menu description. We did not take a single bite of anything. I grabbed the young man that brought our food because our waiter for was no where to be seen nor was the 2nd beer that had been ordered earlier. I politely explained the food being wrong and the poor service. I said I hated to complain but it was awful and we just wanted to leave. He nicely apologized and said he could get new food, we said we just wanted to go and pay for the drinks and go somewhere else to eat. He went and got the manager who was quick and was also polite. He offered new food and it would be free. I said I didn't want to wait. He said he take the food off the bill and we could take the food given. I told him I wouldn't eat something I wasn't paying for and he said he send the ticket. Like a genie, after the manager left, our waiter showed up and brought the ticket and beer(requested how long ago?) We didn't even want the beer anymore but my husband did not want to argue so he drank it quickly and we paid for the 2 beers and martini which about $16. After 2+ hours of this charade we were still had no food and had to go somewhere else for food.