Maggiore Car Rental, Italy Complaint - Terrible customer service! Stay away!
We rented a car from Maggiore for our holiday in Italy in July 2010. Everything went fine until we had an accident, and customer service was absolutely terrible after that, and still is. I am still trying to make them answer questions and pay for some of the extra expences they caused us, and that they promised to pay for. Some examples here:
- they do not reply when you call them (i must have called them 50 times before I got through to someone who could tell us what to do)
- they could only offer us to tow the damaged car away, not to transport us to a place we could get a new car. As we were in the middle of nowhere, this made things really difficult for us
- when we after many hours managed to get to another city to get a car, they didn't have any, despite telling us on the phone that they did
- When we then spent the rest of the day to get to Rome, they got us a car that could not fit the whole family
etc. etc. I can't write it all, because it still makes me so upset.
And that was not the en of it. We were promised that they would reimburse us for our expenses, but after 4 MONTHS of emailing and calling them again and again, they told us that they would not do so after all.
I can only say: Never, ever, ever use Maggiore!!!