Manny's TV and Appliances Complaint - Poor service provider

Review by AC100 on 2011-01-06
HADLEY, MASSACHUSETTS -- I called Manny's to schedule a service call for my Bosch dryer, which had started spewing grit and lint onto my clean clothes. I was told the cost of a service call is $140. When I mentioned that I'd like the service to include a cleaning of the dryer exhaust duct, the Manny's representative said "oh no, we don't do that." I suggested that a blocked exhaust duct might be a likely cause of the problem, and that I didn't want to pay $140 to have someone tell me that, and then not fix it....the representative just repeated that they only fix the dryer.

I called Salemi Appliances in Springfield. They'll fix the dryer AND do a thorough cleaning of the exhaust duct as part of the service call. I've hired them.
Comments:1 Replies - Latest reply on 2011-01-06
Posted by T on 2011-01-06:
It seems to me that a place that does service calls on dryers should offer duct cleaning. It sounds like a reasonable request. Let's say the problem was as you suggest; is the repair guy supposed to say "oh, you need to call a duct cleaning service"? Glad you found a company that meets your needs.

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