E-Z Rent A Car Complaint - Cheaper is not always better
FT. LAUDERDALE, FLORIDA -- We were going to rent from Enterprise but E-Z talked us into renting from them (their booth is next door to Enterprise at the Ft. Lauderdale, FL airport). Boy, that was the biggest mistake of our vacation. My husband had to take my son to the emergency room during our vacation and left the keys at the hospital, no one was able to find them. Of course, E-Z has no extra sets of keys. We were more than willing to pay for a set but it has been a nightmare and 5 days later we are still dealing with them. No locksmith could make a key for the Toyota van we rented so E-Z told us we would have to tow it to a Toyota Dealer. Guess what E-Z? They won't tow a vehicle or make a key for a vehicle that you don't own. They were asking us to do the impossible. EZ told us they wouldn't charge us for anything else until the entire thing was resolved and they would call us. When we got home and checked our on-line bank account they had withdrawn $200 out of our account without saying a word. NEVER AGAIN.