Hannafords Compliment - Great Service at Hannaford's
PORTLAND, MAINE -- We ordered a cake from Hannaford's on Forest Ave in Portland on Friday for our sons birthday party on Monday. He picked out a cake themed after the Cartoon Cars featuring Mater and Lightning McQueen. The order taker assured us that they had the materials to make the cake that was shown in the picture.
On our way to school to take the cake to our sons party, we stopped to pick up the cake. To our shock, we were presented with an ordinary sheet cake of the wrong colors with only “Happy Birthday” written on the cake...and no Mater or McQueen.
The lady in the bakery said she could put Mater and McQueen on the cake and not charge us for the toys, only for the price of the sheet cake. This was not acceptable because our son has severe autism and would understand the mistake even less than we did.
After finding Debbie, the Fresh Foods Manager, we found out that the order taker did not specify the correct cake on the order form. She made sure that we got the cake for free and the problem was corrected. Kudos to Debbie at Hannaford's