Best Buy Complaint - Trunk Monkey's could do a better job!
My good friend who I work for recently encountered this situation. She called Best Buy because her laptop that she purchased from them under two years ago was acting up. She also purchased the best extended warranty they provided at the time. After telling them what was wrong they drew the conclusion that she probably had a virus so for 130.00 they told her they would sanitize and optimize her computer. This laptop is the hub of her business. She owns a catering company and has all her company spreadsheets and data on the computer. So of course she dropped it off for the cleaning and picked it up after the service. The night she got it back it would not turn on and continued to act up until the next day she brought it back to complain. The associate told her there was no problem and that they had installed a new hard drive. What? I know she never asked for that and they could not explain to her why it was done. After a few more days of trying to recover company data and records she discovered the battery compartment on the laptop was damaged. And of course her battery would not hold a charge too! When she brought it back they told her the battery had been fried and the compartment damaged by someone trying to replace it. Now the fix would have to come from the manufacturer because the extent of the damage of the battery compartment. All this from a virus cleaning and optimization? I am as confused as you are! First of all someone messed up and fried the battery and probably the hard drive (since they replaced it)and who knows what else?Broke the battery compartment and covered their butts like crazy. We have gone back several times to make them replace the whole computer because now the motherboard is acting up! She lives 40 minutes away and is still making attempts to get this issue resolved in a fair manner. She is absolutely furious at the lack of customer care she has received and demanding a comparable computer in return. Many excuses and put off's later we are know waiting for the manufacturer to get involved. These people have no integrity and refuse to own up to their mistake and do the right thing. They have NO business fixing your computer many of them aren't even qualified to go near one. They seem to hire anyone that has one iota of experience with computers!!Would you hire someone as a doctor because he is really good at putting on bandages? I am disgusted by Best Buys policies. I will buy my daughters' laptop from Wal-Mart first!!