Dish Network-- Informative - How to resolve a consumer issue
I have been a Dishnetwork customer for the past 19 yrs. I've overall been pleased but any change to your equpt or billing will require a contract, leased equpt, autopay and paperless billing. This is where most issues seem to revolve as once they have your bank or CC info apparently it is legal for them to charge whatever they wish and you seemingly have no recourse. This happened to me and disputing my bill with my CC met with more false claims from Dishnetwork. Basiclly the bank feels if they billed you once then its ok to keep on billing you. I've done much research on Dish and even if you were charged an amount and disagreed with, such as adding a sercice agreement that you didn't agree to, and were on a paper bill, if you don't pay that portion then Dish is quite aggressive about turning you over to collection and ruining your credit. T
There is a new class action lawsuit filed in Chicago over people enrolled in auto pay who did not know Dish was going to use their 'credit' info to auto bill them. These issues have been well documented and the internet sites haves 1000's of complaints all telling the same story.
The new twist is that now Dishnetwork has people responding to these online complaints. You may think your getting somewhere having someone from the 'Executive Resolution Team' working on your behalf but after an intiaial contact your calls will go unreturned and/or straight to VM. I'm suing in Small Claims Court. My court date is in Feb. I'm convincd Dish as a std operating procedure is to deceive and frustrate their customers so that any bill will end up getting paid to avoid the problem. Everyone needs to start writing written complaints to your States Attorney General Office or file in Small Claims court. Its easy enough to do. Only some legal complaints from a govt agency will get this company to adopt more user friendly policies.
To sue Dishnetwork just go to your seceretary of states website, find the Dishnetwork registered agent in your state then sue them. Dish will have to respond or you Win a default judgment. I'll let you know what happens.
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