Dish Network-- Informative - How to resolve a consumer issue

Posted by Anonymous on 2011-01-06:

Thanks, and keep us updated. I wish you luck.

Posted by Anonymous on 2011-01-06:

Great post, dan! I had Dish for several years before I switched to DirecTV a couple of years ago...it sounds like their "customer service" has dipped to as low or lower than DirecTV's. Something I do with DirecTV is anytime I have to call them about anything, I ask for an email confirmation of the outcome such as a summary of the issue and no contract extension/etc. So far they've complied each time I've had to call them.

Posted by dan gordon on 2011-01-06:

consumers just feel so helpless with the advent of auto bill and no bill being sent. I'm going to push for legislation that if you subscribe to an autpay system the amt billed needs to be regulated. There are simply too many complaints to not see this as a pattern with Dish and other big companies.

Posted by MaryB@DishNetwork on 2011-01-06:

Dear Mr. Gordon, I would like to once again apologize for the problems and the lack of resolution from Dish Network. It is never good for us as company to lose our long term, excellent customers, such as you. As a consumer, I have had numerous issues with Credit Card Auto pay (CCA) in the past. The only monthly payment I allow to come directly out of my bank, is my car payment. I signed the loan and the amount never changes. For all the services I have set up (Water, electricity, phone and Dish Network), I have them on one specific credit card. I do monitor that statement very closely, every month. If I have a question, I access the bill on line. If a company refuses to fix a billing issue, I will then dispute the charge with my Credit Card. I have had to do this twice already but I did get the issues resolved to my satisfaction. I found this works best for me. I wish you well in the future and hope that Dish Network is able to find away to better resolve your type of issues in the future, quicker and more efficiently. I am sorry! Hope you have a wonderful day!

Posted by Alain on 2011-01-07:

VERY interesting information, Dan. Good review and keep us posted!

Posted by jktshff1 on 2011-01-07:

Mary, dan knows how to handle his banking, it's Dish Nutworks that is causing the problems.

Posted by dan gordon on 2011-01-07:

Mary, thanks for the info. On friday I got one e mail saying Dishnetwork stands by their 'valid' claim so no adjustment is forthcoming and the next one from another person said if I wait for 4-6 wks they will process a refund for me. My point is after calling 8-10 times and being passed around from country to country, supervisor to supervisor nothing gets resolved so the consumer has no action except to sue or cancel. My issues were very simple and could have been resolved very easily. I went with Comcast, at least I'm a few blocks from their office and the people speak english. They don't hide as a nameless faceless entity. Thanks for your concern, perhaps if you had answered the call the result would have been different. Your 'loyalty' dept are some of the biggest perpetrators of bad service.

Posted by Anonymous on 2011-01-07:

The way I see it, Mary, you basically agreed with Dan that Dish is incompetent and told him the only way to resolve his issue is to dispute with his CC company (as you gave examples of how you yourself have done this). I don't see how that's going to keep customers loyal to Dish, do you?

Posted by Alain on 2011-01-07:

Methinks Dish has got a lot of work to do if it wants a better reputation. Still, they're trying harder than Ashley.

Posted by MaryB@DishNetwork on 2011-01-07:

Mr. Gordon, You are welcome and I wish you nothing but the best in the future!! Take care!

Posted by trmn8r on 2011-01-07:

I think it's great that Dish has CSRs that have time to disseminate advice on personal banking. I never anticipated that they had such a comprehensive customer service department.

*My* personal banker actually told me about the lawsuits that Mr. Gordon refers to while opening an account at PNC. I brought up institutions using customer's banking info for transactions without their approval, and as the lord is my witness, she said "Oh yeah, Dish has done that".

Posted by Anonymous on 2011-01-07:

No kidding, trmn8r? That's pretty appalling.

It's also quite apparent that "MaryB" either didn't read Dan's response to her, or it just didn't sink in.

Posted by trmn8r on 2011-01-07:

What I told you is a true story. That's why I invoked, you know, the guy upstairs.

Agreed, MaryB seems to have cherry picked the comments as well as the review! But she is very pleasant.

Posted by dan gordon on 2011-02-02:

just to update. My court date is tomorrow and today Dish called and offered to settle the entire case. I was very pleased. Just goes to show that you need to file the court case as that seems to be the only way for these companies to come talk to you. I'd recommend filing in small claims. It beats anything recommended. I'm quite happy with the outcome, just dissapointed that companies allow it to go so far.

Posted by Anonymous on 2011-02-02:

Dan, good news for you, then :)

Posted by kinthenorthwest on 2011-07-04:

With Dish I have found that the Use of their live chat helps a whole lot for backup.
With live chat you can email the chat to yourself and print it...
So if they try to dispute what they said you have it all.

Posted by Sassy2 on 2011-08-02:

MaryB@DishNetwork.. I think you gave Dan some good advice,I agree with you nothing should be put on autopay other than house or car payment that never changes or better yet Never use Autopay! (this is something for companies to rip off the consumer!) You are right about disputing the charges on a credit card I have also done this but I was also told by my own credit card that the charges may very well be reapplied if they do not find in my favor and I felt in my case that this was exactly what was going to happen because I had called my credit card 3 times and ask them not to accept charges from DTV and I was assured 3 times that they would not accept charges stating it was noted on my account and they guaranteed me there would be no charges from DTV.Imagine my suprise when I checked my account online a few days later there was $480 charge from DTV.I called my credit card, they told me they had no control over any charges that went through my account.I wrote The BBB and they answered regarding this.I wound up closing my credit card after the money was returned to my account.I was lucky to get my money back. credit card disputes may not always end in favor of the customer so beaware of this if you plan on using a credit card with DTV or Dish

Posted by Tommy on 2012-04-30:

Just remember folks, it's TV we're talking about. If everyone simply said "ENOUGH"!, I'm not going to allow myself to be treated like this over a stupid TV show, all this would change. Just say "NO"!!!!

Posted by Zevan on 2012-05-24:

I made the mistake of having my account on auto payment. I will never do this again. I have to do it with Blue Cross health insurance because I don't want them playing games and saying they didn't receive my payment. They themselves have raised my rates twice without sending me out the 60 day notice they are supposed to do. They know they've got me, so in this case I really don't know what else to do.