Lowe's Complaint - Appliance delivery mis-representation
CLARKSVILLE, INDIANA -- On New Years Day 2011 I bought a Whirlpool Gold French Door refrigerator from Lowes in Clarksville IN. They did not have a black one in stock. I was told their distribution center 50 miles away had several in stock and could ship it in a matter of a couple days. We were without a fridge and the salesperson knew it. This was a Saturday and we were told we would receive the fridge Wednesday at the earliest but no later than Thursday. On Wednesday morning I called asking if we were getting the new fridge Wednesday or Thursday. The guy that schedules delivery said neither. I was told it had not yet been scheduled from the DC and we would PROBABLY get it Friday or Saturday. I told him that was unacceptable and I would not have even bought it there had I known it would not be delivered by Thursday. I talked to the delivery scheduler, appliance sales person and asst store manager. All said there was nothing they could do about it, that's just the way it is. I asked the manager to call the DC and get my fridge on the next truck out. She said she couldn't, their system just doesn't allow it. I got a full refund and went to a local appliance store. I bought a larger fridge for $50 less than Lowes sale price. It was delivered the next morning. DO NOT buy any appliance from Lowes UNLESS it is in stock in the store. By the way all I got from Lowes was a standard "sorry" but nobody offered a solution and acted as if they couldn't care less. Keep in mind it was taking Lowes a week to move a fridge 50 miles from a DC to the store. Absolutely pitiful.