Home Depot Informative - OVER BILLING - Carpet purchase and installation.
KENT, WASHINGTON -- Complaint against Home Depot, Store location: Address: 26120 104th Ave SE, Kent, WA 98030 Phone: (253) 852-1017
Carpet purchase and installation.
Home Depot quoted we accepted a quote for 2300 and change for installed carpet at our Auburn House...Home Depot called the day before installation and informed us that THEY had made an error and it was going to cost an additional 1500 dollars...I told them NO...that I had a contract for the carpet at 2300 dollars and that they needed to honor it. (Please note that I had shopped the carpet installation and at 2300 Home Depot was about 350 dollars less then Discount Carpet)...Home Depot called back within 30 minutes to explain that they understood and would "eat" half the cost...so I would only be charged an additional 735 dollars...I told them NO...to honor the contract.
Their contractor came out and installed the carpet...much to my satisfaction. HOWEVER, upon receiving my Home Depot Credit Card Statement, I saw that they charged me the additional 735 dollars WITHOUT my authorization. I contacted the Credit Card Company which promptly put the charge into dispute. However, the next month, the charge was on my statement AGAIN. I have been attempting to deal with Corporate, with the credit card, as well as with the store, to no avail.
They fraudulently charged my Credit Card and are unwilling to reverse the charges since the cost of taking a corporation to court is more then the 735 dollars. I have spoken with two attorneys who tell me that I have a strong case. That I would probably win...HOWEVER, I most likely will pay more for the attorney fee's that the court does not make Home Depot pay then I would by just paying the 735...