Cricket Complaint - LIED TO by CRICKET- Misrepresentation- BAD CUSTOMER SERVICE
BOISE, IDAHO -- BOISE BROADWAY STORE MANAGER SUCKS New YEARS EVE 2010. I bought a new phone New Years eve. The manager at the Broadway store in Boise told me the camera was excellent - he being a photographer. The store was closed Jan 1, 2011 and I took it back the next day. He wouldn't accept it. I told him the camera doesn't even have a flash so he misrepresented it by saying it was excellent. He said "they don't make them with a flash". I quickly opened my previous Cricket phone and showed him the flash. His reply was "so yours is old". Then he looked at it and said "sorry your over the time limit I can't take it back". What time limit I said. He replied "didn't you read your receipt?" I then told him that he never said I had a thirty minute limit. We disputed that point. Then I told him the phone wasn't working in the first place as I tried the number I called about 20 times and it never went through. He didn't even look at the call record to verify that I was trying to get the broken phone to work. He called the number and said "it's working for me". But it wasn't working at the time and that's why their are 20 calls of hang-ups. What is wrong with this Manager from the Broadway Ave store in Boise. Hello? Is commission more important than replacing or refunding someone? Cricket I'm not telling you to fire him - I'm just saying he made 3 mistakes (some people say 3 strikes and your OUT). One, he didn't believe me that the phone wasn't working when the call records show it, as a customer of over 5 years "wake up" Manager. Two, he lied about the camera. Three he sent me on a wild goose chase to other Cricket stores who in return told me his store was a franchise and they were not able to take the phone back. So I'm stuck with a phone that didn't work, but now they claim does, which I don't believe them and why should I. A useless phone to me because it has no flash and I intended to use it to take my pictures indoors at night. Anybody want a phone CRICKET CAOTR II for 30 dollars, call me 208-703-8050. And thank the Cricket Ripoff Customer Service.