Samsung Complaint - Samsung's warranty not worth paper printed on
Another life lesson: Do NOT purchase a Samsung Plasma TV! 8 months ago we bought a SAMSUNG 58 in. PLASMA for nearly
$2,000. TV looked like fireworks went off inside. Wolf's Service Center sent a guy to take pics, were sent to New
Jersey where they viewed & DENIED our warranty So... we are just screwed..Why can't they just send a tech to look at
it? It hasn't ever been moved or touched! There's not a scratch on it, They say it was "impacted". As I understand
it, this is a common problem of denying warranties for "panels" and they will not replace it as they allegedly say
they do. The TV has never been touched or moved in the less than 8 months we've had it. It's the weirdest spider
pattern INSIDE the screen... Not a scratch on the system itself or the glass...Just the inside.
By examining these pictures you can see why it APPEARS something has "impacted" the screen. If you examine the glass,
however, you see it's on the inside and there's not a scratch, mark or blemish of any sort from the outside. This
happened on the INSIDE when I was viewing a basketball game on ESPN. I do not ever TOUCH the TV except for dusting
with a blue shammy that was provided. It hasn't been moved in any way since being set up by the store where it was
purchased. What could cause such an event?
Lesson learned I guess. Next time have to get a different TV, but will be armed with questions and likelihood that
watching an NCAA basketball game will cause it to go bye-bye. Now I've received an estimate for replacing the panel:
$1350.00. I've also been given the option (how thoughtful) of purchasing a new one for $1399.00. Wow... BTW - I
purchased the TV at Video Only here in Portland, and up until this horrifying experience had great experiences. I'm
not sure I can blame them for selling the flawed TV, but what Samsung is doing in my mind constitutes "fraud". Looks
like an attorney will now have to be involved and we'll go after both Samsung AND Video Only.