Geek Squad Complaint - Rip Off, Completely!!!!!
DEERFIELD/BOCA, FLORIDA -- I just wanted to state my issue with Geek Squad in the Deerfield/Boca area. First of all, I bought a Kenwood cd/mp3/ipod receiver from Best Buy on January 5th, and made an appointment on January 6th at 3 pm with GeekSquad to have my system installed in my car. When in Best Buy, the employee selling me the system told me it would be around $50 dollars for installation, $20 for the wiring harness, and $20 for the dash kit. I figured around $100 dollars for this installation. When I went to the installation deck, the estimate was $185 dollars, $80 of it being just from the dash kit alone. I called a friend who installs systems, and asked him how much he could do it for - and after searching online for dash kits, I found a kit (with wiring harness included) for $45 dollars. So basically, I can buy that, and give my friend $20 bucks for his help (even though he didn't require it since it doesn't take that long of a time) and still have paid $120 dollars less than what GeekSquad offered me. Also, when I called to make the appointment, they told me the process would only take 30-45 minutes, and when I was actually there they told me an hour and 45 minutes. That is an HOUR difference. After this, I told them I would go elsewhere, and they proceeded to hold my keys while they insulted me that I won't find one cheaper (which I did) and this is my best option. I don't know who they thought they were trying to fool, but it was really disrespectful.
Also, in Sanford Florida, I had another issue with GeekSquad. I brought my laptop in when it kept shutting off for no reason. I had the highest rate of protection with them because they told me it would cover anything. I didn't realize this coverage would be sending my computer out for weeks at a time, and come back with a NEW problem. The sound stopped working after they fixed another problem. They sent it out again, and came back with the first problem. At this point, they offered me a credit towards another computer, but it was less than I originally paid since it was now on sale. That just doesn't sit right with me, not to mention the service was awkward and unfriendly - all while I was as nice as possible.
I might sound a little angry now, but I really am tired of being disrespected by GeekSquad employees. I will take my concerns and problems elsewhere, even though my family and I have been Best Buy customers for years now.
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