Delta Airlines Complaint - Delta ticketing agents frighteningly incompetent and rude
Here's my experience with just trying BOOK a frigging flight with this brain dead airline. I was using points from a credit card that had to be transferred over to my Delta frequent flier account so my family and me could fly on my miles. I called a month ahead of time to do so.
The first nimrod I got was overseas with a thick accent and a fake American name. After numerous attempts to make myself understood he told me I would need 80,000 miles total to qualify for seats. Made the reservation and called my Credit card company and they immediately transferred the miles over. Simple yes? Wrong. The genius in Delhi, Calcutta or whatever third world backwater was wrong. It was 80,000 miles PER SEAT. Luckily, I called Delta just before I lost my seats and found this out. The next agent I spoke to Jason was a rocket scientist in OHIO. He reassured me that he would extend the deadline on my reservation for two more days until the additional miles came in.
Jumpy now, I called the next day, a day BEFORE the new deadline, and got Jenny in the US who told me that my reservation had been canceled because it was past the deadline. Smoke coming out of my ears I said, "Your agent assured me that he would extend the deadline and you're telling me now that my reservation GONE? I called a MONTH in advance for these flights. These times and dates are non-negotiable. We have to be in Atlanta on a certain day for a certain event. " "Well let me see what I can do for you, click, click, click, okay I found your itinerary and I've re-booked those flights. You can go on Delta.com and see them there." She promises to send me an email confirming this. Problem solved, right? WRONG! I never get an email confirming this conversation. Not trusting anything this pathetic excuse for a company tells me, I check my reservation on their website and, sure enough, Jenny screwed up my return flight booking it A MONTH LATER than my original one.
Head... about... to.... explode, I call Delta and get Carol who sounds like a dude. Either that or she's smoked so much that she’s got a voice that could strip paint. I make my frustration and displeasure with Delta plain to Carol who is -- how should I put it -- an unsympathetic witch with the listening skills of Glenn Beck. She starts stonewalling, tells me I'm being unreasonable and that it's not a big deal. "NOT A BIG DEAL?" I've had to make four, count ‘em; four phone calls to make a simple fight reservation and each time YOU GUYS have nearly screwed me. How is that not a big deal? Finally, I get my return flight sorted out with yet another reservation, and ask her to send me an email confirming this. She refuses, telling me they don't send emails unless the ticket is paid for. I point out that the first guy in outsourced hell already sent me one and Jenny said she would (Although she never did) Carol still refuses and then has the nerve to tell me I'm acting unreasonable. So, I make her stay on the line while I go their website to confirm she did what she said. She had. After promises to stay in touch, we say our tearful goodbyes.
As of now, I'm holding a reservation on the dates I want but Delta has not processed the miles my credit card company has transferred over. I still may lose this reservation and again, bear in mind, this is me planning a trip A MONTH in advance. Does it really have to this hard?