Sprint PCS Informative - Informative - Cellular
KENTUCKY -- Sprint phone service is pretty good and reliable, however the phones are not really that good, and when you take them in to be repaired the policy is if it can be repaired they will repair it but if not you have to send in the old phone and pay $50 even if you have insurance. Here is the "kicker" depending on the technician depends on if your phone gets fixed or not. There is no consistency one technician may repair it while the other may just look at it and flat out say it can't be fixed. I have 4 lines and I have the same phone for all lines. All the phones did the same thing cut off by itself one technician allowed the phone to be replaced while the other technician told me that each of the other phones needed to be sent in. Sprint employees are not friendly they are rude, there seems to be a lot going on in the store maybe they don't have enough employees. Getting through to speak to a manager is difficult.