Jennifer Convertibles Inc Complaint - Customer Service Nightmare
PASADENA, CALIFORNIA -- I received my leather Jennifer recliner sofa that I purchased from the Pasadena, CA Lake Avenue store on Oct. 15, after waiting eight weeks. I paid half the purchase price when I ordered it, and also purchased the Guardsman leather protection plan.
I was told when I ordered the couch it would take 6-8 weeks to receive it. I called the store in Pasadena after six weeks to check on the order multiple times; no one answered the phone. I also visited the store to check on my order; it was locked and no one was there. I visited a second time to check on my order and pay my balance; the door was again locked, but a woman opened it and said she was just leaving and closing the store.
I finally received my sofa on Oct. 15 after waiting for eight weeks. The couch is lovely at first glance, but is made with incredibly cheap leather and parts. It looks like an amateur upholstered the back of it. On Jan 2, less than 90 days after I got my sofa, the mechanism that operates one of the recliners broke. I called Jennifer's Pasadena more than three times, with no answer. I also contacted Customer Service on their website and have received no reply. Today I called the Glendale store with no answer or message that the calls were refused at their number.
This furnture company has the worst customer service I've ever encountered. I count myself lucky that I actually received my merchandise. My advice: DO NOT PURCHASE A SOFA from this company! On the surface, the prices seem like a bargain, but by the time they tack on extra charges, delivery fees and the Guardsman warranty that I will never be able to use because I can't reach them, it's not a good deal at all. Buyer, beware! I recommend Living Spaces for the L. A. area; great company with superior customer service.