Toys R Us Complaint - Babies R Us Diapers and customer service
BRANDON, FLORIDA -- I had two stockpiled boxes left of the yellow babies r us diaper since my son was born. I took them in and exchanged "up" for the purple boxes labled "surpreme" same price with a receipt. I finally got around to trying them on Monday the 3rd. The first diaper the tab ripped off immediately. The diapers are rough and thick with padding in the front. I used a few more then last night the 5th my son was crying, the diaper had exploded and gel was all over him and the crib as well as smelly urine. I had to wash him at 3 am when he sleeps through the night usually. I also usually use a different brand of diaper (luvs) that babies r us doesn't carry around here.
Today the 6th I took the unopened size 4 and the opened 3 back to the store with receipt. The clerk asks the manager if they can take open diapers, he says no, I ask to speak to him and he has a "tude" you wouldn't believe to be a manager. I explained to him about the diapers how I wasn't going to use an inferior product just because the box was open. My son obviously needs diapers at 7 months old. I didn't drive 30 minutes out of my way for fun when Walmart is five minutes away!He makes a "one time exception" and takes the return. Behold store credit only????Why when I had a valid receipt...I was tired of fussing, took the L and purchased one box of extremely over priced Pampers, losing out on 70 diapers I would have had....moving on.
At the register when I use the store credit a box of baby cereal brought my total to an owed balance, so I kindly asked the cashier to remove the item. She says I can't you have to pay then go to customer service to return it...WTF? Kidding right? I just let them know I wasn't spending another cent. I shop there by choice not necessity. I hope everyone who reads this realizes that a loyalty to a store brand doesn't equal consumer satisfaction when you need it most. Bottom line if you are going to create an inferior product you should have a customer satisfaction garuntee or money back. Makes since huh? Oh the Toys R Us batteries suck too!