DirecTV Inc Complaint - Direct TV - Award for pathetic customer service
My company transferred me from Chicago to Connecticut recently. I was a Comcast customer for the last 3 years and I couldn't transfer my connection. After coming to CT, I thought of going for a bundle package with direct TV. I talked to their representative and agreed to a package consists of TV and internet. She quoted the price and terms of agreement and I was fine with that. She created a new account, then created my order for the TV portion of the bundle and transferred me to internet group. Then started the "fun", they don't provide the same service for the price the earlier representative agreed. Either I have to pay $10/month more or have to go with a service which is 5 times slower that what was agreed on. Then I said, I would cancel the call. They game a number to call. This was around 7.00pm EST. Then they started transferring my call from one person to another and I explained my issue to each of these person. This carried out till 9.16pm (2 hours 16 minutes) and by this time I talked to 11 representatives. Then I talked to a 12th representative and asked her to transfer the call to her manager. Then I was on hold for 23 minutes... and the time was 9.39pm. Then I cut the call and called again. Another (13th) representative took the call. I had her transfer the call to her manager (a 14th person). She asked all the question from the beginning and said she would transfer my call to internet guys back!!!. I insisted that I wanted to cancel my order. Then she transferred it to another guy (15th person). When I talked to him, he said he wasn't the right person and transferred the call again. Now I am with the 16th person. She started begging "please don't cancel our service. don't take the internet go with the TV". This continued for the next 25 minutes. By the time I got my service called, it was 10.23pm EST (3 hours 23 minutes)!. The worst service I have ever experienced in my life... These guys have to learn a lot about customer service from Apple and Comcast. Apple has the best customer service I have seen till now. Comcast - if they made a mistake in price quote, they will bear the cost and make customer happy. Direct TV guys are pathetic.
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