Cricket Wireless Complaint - Cricket Broadband and Employees suck!
MADISON, WISCONSIN -- On Tuesday, January 4, 2011; I purchased a wireless broadband from Cricket from East Towne Mall. The man that was taking down my information, asked me for my license, and I informed him that I had just moved and if he would like my new address rather than the one on my license. He told me that my address doesn't matter, and thats when I questioned how I got billed. He told me that you get billed and pay online. I spent $53 for the modem, and $50 for the first months internet, total of $103. I get back to my house around 9:30pm to try out my new internet, installed and did everything the directions told me to do, only to find out it didn't work. I called the 800 number and the guy told me that my internet didn't work because my $50 credit hadn't been posted. So I waited until the next day.
Wednesday, January 5, 2011; After I got home from work at 6pm, I tried the internet again, only to find out that it didn't work. I called the 800 number again, and the guy asked me for my zip code (the zip code on my license and where I live now are different) so he looked me up by my account number. I began to explain to the man that the guy that sold me the broadband told me that my address didn't matter, and man chuckled. He took down my current address and then told me that I didn't receive any service where I lived. Which would have been nice to know before I purchased everything. The man explained to me that I could go to the West Side (30 minutes from where I purchased everything) to get a FULL refund as long as I made it in there by the 6th.
Thursday, January 6, 2011; I drove 40 minutes to the Westside store, where they denied me and told me I had to go to the store I bought everything from because they don't "associate" with the other store on the other side of town. So I had to drive to the other side of town were I purchased it from (Eastside) and the man told me that he could only be able to give me $25 of my $103 because they could only take back to broadband modem and I had to pay a restocking fee. I told that man that I would like to speak to his manager. He gave me her number and I called her, to find out she was VERY rude. He started raising her voice at me telling me my receipt states I had 24 hours to return everything for a full refund and that the man that told me I had 3 days misinformed me. I told her that I didn't think it was right that I was paying for something I A) Never got to use B) Wasn't my fault that the guy didn't tell me I didn't get service where I lived cause he didn't take down my current address. I told her I wanted to speak to her boss, she then, real rudely took my name and number and hung up on me. NO manager should EVER hang up on a customer. 50 minutes later-still no phone call, I called her store back, and she told me to go back to the booth. I went back there to find a different man standing there, he refunded me the $53-for the wireless modem, and began to guilt trip me by saying that THEY (CRICKET) are loosing money because they refunded me. I told him I wanted my $50 back for the month of internet I didn't and will never get to use. He told me I would have to go back to the store on the Westside (where I already was), I explained to him that they denied me, and he told me to ask for a manager there. I got their number and called them, and when I called a lady picked up, I explained the situation to her and she said that the guy gave me false information because they don't contact that store (even though they are the SAME company). I then flipped. She went to someone higher than the owner, and I am now getting my $50 in a Visa gift card, not a check or a credit back to my bank account. But after the hours I spent running around and defending my case to rude Cricket employees, I just took it. and they are mailing it to me.
I advise you NOT to work with Cricket, they are THEE worst service I have ever had to deal with!