Target Optical Complaint - Target Optical in Wylie, Texas is Myopic
WYLIE, TEXAS -- On 12/30/10 in the Target Optical store located in Wylie, Texas, a salesman sold me a pair of eyeglasses.
After selecting only the frame, the salesman took a measurement of my eyes, processed the order, and told me my total out of pocket cost was $137.99.
He never informed me of what options were available concerning the type of lenses, UV coating, anti-glare, anti-scratch, etc.
When I asked the salesman why he didn’t, he told me I was getting polycarbonate lenses which include all the various coatings. I then asked him how much I was being charged for the coatings and he responded that they were all included in the price of the lenses.
I then again told him that I did not want any additional coatings, and asked how much I was being charged for them. He again insisted that all the coatings were included with “the type of glasses you picked out” and that “they are included in the price of the lenses.”
All I did pick out was the frame; not the lenses, or anything else because he never gave me the opportunity to do so.
Suspicious of the salesman’s behavior, I asked the salesman who was in the store this evening when I arrived to pick up my glasses. He reluctantly admitted to me “you could have got the glasses without getting the coatings, but we won’t sell them to you that way because then you wouldn’t like the glasses. That’s how all of us do it here.” When I asked him if I was charged for those coatings he asked me if I had insurance. I told him I did, and he said, “then they paid for it.”
The insurance I have is from EyeMed, which is owned by Luxottica, the same Italian company which also owns Target Optical. My policy only paid for a portion of the charges. I was stuck the balance of the charges even though I did not want any upgrades/additonal products.
Target Optical’s sales practices are deceptive, misleading, and blatantly fraudulent. I demand I be immediately refunded the additional fees I was tricked into paying which total $85.
Target Optical (Luxottica)