Beyond Fitness Complaint - Cancellation of Training Sessions
OREM, UTAH -- In December 2004, I was working out with my trainer in the North Orem, UT location. I felt a pop in my back and shooting pains down my right leg. My trainer went out of town and was going to call me when he came back. The time came and went and I was married January 8, 2005. Still had not heard from them. While on my honeymoon my sciatic nerve hurt so bad our cruise was miserable. When we returned I went to a doctor and ended up with back surgery as two disks in level 3 & 4 of the lower back had cracked and two pieces were sitting in my nerve.
Meanwhile I tried without any results, calling the "so called" corporate office in the South Orem Gold's Gym. After several times calling and leaving messages, that were never returned, I got hold of the manager. He said I had to send a certified letter to Beyond Fitness Corporate offices in Atlanta, GA, which I did. Believe it or not....after cancelling in February and it is now April, they are still taking out of my credit card their monthly fee. I had fulfilled my obligation and yet they continue to rip me off. They now have taken a total of $240 from me and I can't stop them through my credit card company because I gave them my account number. I can't find a phone number for the so called Corporate offices in Atlanta, Ga. No such number!!! As of April 4, 2005, this still has not been resolved. From what I understand, you sign up for so many training sessions and then they just keep charging you until you cancel....however you aren't able to cancel because there is a mystery place to call and no one has the number. The registered letter never came back, nor did I receive the return receipt I requested. Don't get hooked up with Beyond Fitness....it's like getting Herpes....you'll never get rid of it.